| Unlimited Helpdesk Support | |||
| Critical Issues | Response SLA | 2-Hour | 1-Hour | 15-Minutes |
| Standard Support | Response SLA | 24-Hour | 4-Hour | 2-Hour |
| 24/7 Monitoring & Alerts | |||
| Employee Onboarding & Offboarding | |||
| M365/Google Tenant Administration | |||
| Proactive Maintenance | |||
| Network Monitoring & Management | |||
| Vendor Relationship Management | |||
| Standard Workstation Provisioning | |||
| Network Device Deployment |